Sunday, September 30, 2007 customer voice

Satisfaction calls itself "people-powered customer service" and allows consumers and companies to connect to solve problems, share ideas and communicate. It's a great idea, but it needs to engage more companies and, unfortunately, more customers (according to Compete, they're at about 12k per month). It's going to need some level of critical mass before more companies join. Judging by the dialog on the Timbuk2 page, it's time they did.

They want to hear what you think over at Hey! Nielsen as well (found via Pete Blackshaw's blog). You can sign up for an account (I did) to offer up your opinion on television, music, movies and web sites. Pete says the content from the site will be shared with "big decision makers" in the entertainment industry, so if you're feeling the need to tell the world how much you love How I Met Your Mother, head on over.

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